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Second Shift Technical Support Specialist - Part Time

Westmark Enterprises, Inc.

1 Positions

ID: 6240

Posted On 01/11/2022

Job Overview

We are looking for someone who will be responsible for Information Technology related first line software and product support to external customers as a Second Shift Technical Support Specialist. You will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support request. You will be responding to customers via email, online live chats and phone. This position will be second shift working Monday - Friday. Hours will be dependent. This role would be perfect for college students, or someone who wants to pick up extra hours in a part time setting.

Who We Are!

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, Fourge Social and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com.

As a Technical Support Specialist, you can expect to:

  • Perform first level IT support-related activities on issues regarding the use of company product software for external customers
  • Perform timely escalation of pending support-related issues to various departments for further analysis and resolution
  • Perform quality assurance and release review processes by following a test plan as outlined by the development team and management
  • Maintains open lines of communication; customers must receive a response to their query

Who We Need!

  • Qualified candidates should have an associates from a two-year college or technical school or two to four years related experience and/or training.
  • Someone who is comfortable working second shift hours Saturday-Wednesday.
  • Prior technical support experience preferred.
  • Strong verbal and written communication skills; organizational, analytical and decision-making skills are essential.
  • Familiarity with technologies such as smart phones, tablets, desktops and laptops is preferred.

Why Us? We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decision in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself.

Kendall Hunt offers -

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days of PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

Send your resume, cover letter along with what your salary requirements are to:

 

HRDept@kendallhunt.com

An Equal Opportunity Employer

M/F/V/H

 

Primary Contact

11664

Kelly Schanbeck

Corporate Recruiter/HR Specialist, Human Resources

563-589-1225

Phone

Phone

Phone

Fax

kschanbeck@kendallhunt.com

Email

True

False

True

Job Details

Categories

Clerical/Office Administration
Customer Service
Information Technology/Telecommunications
Publishing/Printing

Location

Dubuque, IA

Job Type

Employee

Full/Part

Part Time

Benefits

Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays


Qualifications

Education

Some College

Company ID

1333

Job REQ #

# Positions

1

Start Date

20220111

End Date

20220217

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Westmark Enterprises, Inc.

About the Company

Headquartered in Dubuque, Iowa, Westmark Enterprises specializes in real estate development in Iowa, Florida and North Carolina. In addition, Westmark also provides support for related companies, including Kendall Hunt Publishing Company and Great River Learning.

With approximately 100 employees in Dubuque, Westmark provides career opportunities in accounting and finance, information technology, human resources, and telecommunications.

For more information, visit Westmark at
www.WestmarkEnterprises.com