Customer Service Tech - Home Medical Equipment - Full Time Days

Performs all duties related to delivery, set up, installation and/or fitting of home medical equipment including oxygen. Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines, regulatory standards, and policies/procedures. Ensures that the client/caregiver understand and can demonstrate the instructions given. Prepares all equipment/supplies for delivery and ensures it is in proper working order. Schedules deliveries in a cost effective and efficient manner. Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the client’s understanding of such. Obtains, completes and processes documentation in an accurate and timely manner. Assists with inventory management, restocking, cleaning equipment, preventive maintenance and routine repairs. Assists in orientation and training of staff and quality improvement activities as requested.  Personally adheres to the MercyOne Dubuque Medical Center Citizenship Standards and Customer Service Standards.

Must have high school diploma or equivalent. Must have current operator's license with a good driving record. Knowledge or background in home medical equipment preferred.